Every missed call is a patient who books somewhere else.
Rex Intake answers calls, chats, and forms in 18 seconds, 24/7. No hold music. No voicemail. No lost patients. Just qualified, scheduled appointments — automatically.
Three steps. Every patient captured.
Patient contacts your practice
Call, text, web chat, DM, email, or form — Rex captures the inquiry on any channel, any time of day.
Rex qualifies & schedules
AI gathers symptoms, insurance info, and preferences. Matches to the right provider and open time slot. Books the appointment in under 60 seconds.
Confirmation sent automatically
Patient receives appointment confirmation via SMS and email, with directions, intake forms, and what to bring — before your staff touches anything.
Six channels. One AI. Zero missed patients.
Phone
AI answers every call in under 18 seconds. Natural conversation, not a phone tree.
SMS
Two-way texting for appointment requests, confirmations, and quick questions.
Web Chat
Embedded chat widget on your website converts visitors to booked patients instantly.
Instagram DM
Respond to patient inquiries from your Instagram profile automatically.
Google Business
Capture and respond to leads directly from your Google Business Profile messages.
Parse incoming appointment requests and patient inquiries from email 24/7.
Automated reminders that actually work
The average practice loses 15-20% of revenue to no-shows. Rex cuts that to under 5% with smart, multi-touch reminders and instant backfill.
24 hours before
Full appointment reminder with provider name, location, and preparation instructions.
2 hours before
Quick confirmation ping. One-tap to confirm, reschedule, or cancel.
30 minutes before
Final reminder with directions and estimated wait time. Check-in link included.
Easy Reschedule Link
Patients who can't make it tap one link to reschedule instantly. No phone call needed. The slot opens for backfill immediately.
Waitlist Backfill
When a cancellation opens a slot, Rex automatically texts the waitlist. First to confirm gets the appointment. Zero revenue lost.
How much revenue are you leaving on voicemail?
HIPAA-compliant from day one
HIPAA-compliant intake
Every patient interaction is processed through HIPAA-compliant infrastructure. PHI is encrypted at rest and in transit.
Encrypted communications
All channels — phone, SMS, chat, email — use end-to-end encryption. Patient data never passes through unsecured systems.
BAA included
Business Associate Agreement included with every plan. We sign before your first patient interaction goes live.
Stop losing patients to voicemail.
Every unanswered call is a patient booking with your competitor. Rex Intake answers in 18 seconds, qualifies, and schedules — so you never miss another one.