Help Center
Frequently asked
questions.
Everything you need to know about Rex, Ruby, and how to get the most out of your AI revenue engine.
What happens when a client texts after hours?
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Can Rex book directly into my calendar?
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What does Rex do when a client no-shows?
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Will clients know they're texting an AI?
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What languages does Rex speak?
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What is Rex's phone number — do I get a real number?
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Ruby — Retention & Reactivation How does Ruby know who to message?
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What triggers does Ruby fire automatically?
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Can I customize what Ruby says?
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How do I connect Acuity Scheduling?
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How do I connect Jane App?
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What about Mindbody, Vagaro, and Zenoti?
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What happens if my calendar isn't connected?
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What counts as Rex-attributed revenue?
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Can I pause or cancel my subscription?
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What exactly counts as a Rex-recovered booking for the 1% fee?
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Is there a contract or lock-in?
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What's the 90-day guarantee exactly?
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What happens to my clients if I cancel?
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What happens if a client replies STOP?
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Is RexRuby HIPAA compliant?
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Is texting clients with Rex legal? What about TCPA?
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Can I use RexRuby if I'm in California (CCPA)?
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What data does RexRuby store and where?
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Does RexRuby read my clients' medical records?
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How long does it take to go live?
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Does my team need to do anything to set this up?
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What if I want to change how Rex talks to clients?
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Can I pause Rex or Ruby any time?
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What happens if Rex makes a mistake?
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Ready to see it live?
Most practices are live
in under 24 hours.
No engineering. No contracts. If Rex doesn't recover $1,000 in your first 90 days, every performance fee is refunded.