AI Receptionist for Dental Practices
Front desk that never goes home. Patient retention on autopilot.
Rex answers calls about insurance, scheduling, and emergencies 24/7. Ruby brings patients back for 6-month recall, hygiene visits, and lapsed treatment plans. HIPAA-compliant with full audit trail.
- Hygienists stop chasing the phone — Rex handles routine bookings + insurance Q&A
- Recall reminders send themselves — patients rebook in one tap
- After-hours emergencies routed to your on-call provider, not voicemail
Built for the way dental practices actually run.
Problem
Front desk spends 30% of the day on the phone — answering "do you take Delta Dental?" 40 times a week.
How RexRuby fixes it
Rex knows which insurance you accept, what plans are in-network, and the typical patient cost-share. Common questions answered in seconds without bothering staff.
~40% of calls fully resolved without a human
Problem
6-month recall reminders go out manually — when they go out at all. Lapsed patients drift to the next practice over.
How RexRuby fixes it
Ruby tracks last-cleaning by patient and sends a personalized recall text 30 days before the 6-month mark. One-tap to rebook.
Recall compliance up 35-50%
Problem
After-hours emergency calls go to voicemail. By the time you call back, the patient has already gone to urgent care.
How RexRuby fixes it
Rex triages: "broken tooth + bleeding + pain" → routes to on-call DDS now. "lost crown + no pain" → schedules first appointment tomorrow.
Zero emergency leads lost overnight
Problem
Treatment plans presented in the chair — and then nothing. 60% of plans are never accepted because nobody follows up.
How RexRuby fixes it
Ruby sends a personalized follow-up 3 days, 2 weeks, and 30 days after presentation, with the financing options pre-attached.
Treatment-plan acceptance up 25-40%
Everything you need on one platform.
Insurance Q&A
Rex knows your accepted plans and quotes typical patient cost-share. Routes "is X covered?" questions to staff only when truly needed.
Recall automation
Ruby tracks last-cleaning by patient and runs the 30-day-before-6-month recall sequence. One-tap rebook with calendar sync.
Emergency triage
After-hours calls scored: true emergency → on-call DDS now, urgent-but-not-bleeding → first slot tomorrow, routine → online booking.
Treatment plan follow-up
Multi-touch nurture for unaccepted plans — 3-day, 2-week, 30-day cadence with financing options pre-loaded.
Family booking
Rex remembers family connections — "book my whole family for cleanings" coordinates 4 appointments across 2 hygienists.
HIPAA mode + BAA
PHI encrypted at column level, redacted from the LLM, access-logged. BAA signed at activation. Defensible from day 1.
Common questions
Is RexRuby HIPAA-compliant for dental?
Yes. We sign a BAA with every dental practice during onboarding. PHI lives in encrypted columns, the LLM only sees redacted/tokenized data, and every access is logged for audit. See /legal/baa.
Can Rex actually verify insurance benefits?
Rex doesn't live-query insurance APIs (no carrier offers them universally). It quotes from the in-network list + typical cost-share table you load during onboarding. For complex pre-treatment estimates, Rex schedules a callback with your billing coordinator.
How does this integrate with Dentrix / Open Dental / Eaglesoft?
Rex maintains its own calendar and syncs to Google Calendar. Most practices run Rex as the booking front door with daily-confirm into their PMS. Direct write integrations are on the roadmap.
Will Rex handle Spanish-speaking patients?
Yes — Rex speaks Spanish, Mandarin, Vietnamese, Persian, French, German, Portuguese, Italian, Russian, Arabic, Hebrew, Armenian, Cantonese, Japanese, Korean, Tagalog, and Hindi. Detects the patient's language on the first reply and switches.
“Rex handled 38 insurance questions our first week. My front desk got their day back.”
Stop letting voicemail lose patients.
$499 /mo with HIPAA — 7-day free trial
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