AI Receptionist for Gyms & Fitness Studios
Fill every class. Convert every drop-in. Win back every quitter.
Rex answers membership questions, books classes and intro sessions, and handles waitlists 24/7. Ruby runs trial-to-member nurture, win-back campaigns for cancellations, and milestone congratulations that drive referrals.
- Free-trial signups nurtured automatically — convert 35-50% to paying members
- Class waitlist auto-fills the moment someone cancels
- Cancellation flow runs Ruby win-back before the member ever leaves
Built for the way gyms & fitness studios actually run.
Problem
Free-trial leads sign up online and you never hear from them again. Front-desk forgets to follow up; trials expire silently.
How RexRuby fixes it
Ruby kicks off a personalized nurture: day 1 welcome, day 3 booking nudge, day 5 testimonial, day 7 conversion offer. Hands-off membership conversion.
35-50% of trials convert to paying members
Problem
Member cancels and the front desk barely notices. Three months later they're back at the competitor down the street.
How RexRuby fixes it
Cancellation triggers a Ruby win-back: pause-instead-of-cancel offer, 30-day check-in, 60-day comeback rate. Most cancellations come back if asked correctly.
20-30% of cancellations reactivated
Problem
Class booking, waitlist, and "is the 6am cycle full?" eats up the front desk all morning.
How RexRuby fixes it
Rex handles class booking, knows current capacity, manages waitlist, and texts the next person up the moment a spot opens.
Front desk freed up for actual member service
Problem
6-month and 1-year member milestones come and go silently — exactly when members are most ready to refer friends.
How RexRuby fixes it
Ruby celebrates milestones (3-month, 6-month, 1-year) with a personalized text + referral incentive. Best converting referral channel for most studios.
10-20% of members refer at least one friend
Everything you need on one platform.
Trial nurture sequence
Multi-touch trial-to-member flow with content + offers. Pauses if the lead converts; switches to win-back if they don't.
Class booking + waitlist
Capacity-aware booking. Auto-fills waitlist when a spot opens. Confirms attendance 2h before with one-tap check-in.
Cancellation save flow
Cancellation triggers pause-vs-cancel offer, then 30/60-day reactivation cadence. Catches members before they truly leave.
Package + PT upsell
Ruby identifies members hitting the right cadence for personal training or class packs and sends timely upsell offers.
Milestone messaging
3-month, 6-month, 1-year milestones get personalized messages + referral incentives — your top-converting referral source.
Member memory
Rex remembers each member's class preferences, instructor crushes, and goals — so booking feels like talking to someone who knows them.
Common questions
Does this work with Mindbody / Glofox / Mariana Tek?
Rex maintains its own calendar and waitlist with Google Calendar sync. Most studios run Rex as the front-of-house booking layer alongside their existing booking platform during transition.
Can Rex handle small group + 1:1 personal training mix?
Yes. Rex distinguishes class types (drop-in, package, unlimited) and 1:1 PT (different duration, different rate, requires PT availability). Books each correctly without staff input.
Will Ruby pester my members?
No — every campaign has frequency caps and a STOP keyword honored at the carrier level. Win-back sends max 3 messages over 90 days, not 3 per week. We're not a CRM-spam tool.
How does pricing work for studios with multiple locations?
$399/mo for the first location, $199/mo each additional location. Or contact us for chains 5+ locations — we have a multi-location plan.
“Ruby's trial nurture converts 42% of our free trials to members. We were at 18% before.”
Stop losing trials to silence and members to attrition.
$399 /mo per location — no per-message fees
Start free 7-day trialNo credit card required · Cancel anytime · Setup in 10 minutes