AI Receptionist for Med Spas
55% fewer no-shows. Every consult lead captured 24/7.
Rex answers consult calls, collects deposits, and routes high-value leads to your provider. HIPAA-compliant. Ruby brings lapsed clients back for filler refills, laser packages, and seasonal treatments.
- After-hours consult capture — 70% of beauty leads research at 9pm
- Stripe deposit on every booking — no-show rate drops from ~25% to under 8%
- HIPAA mode with full audit trail + BAA — built in, not bolted on
Built for the way med spas actually run.
Problem
Botox and filler consults come in after-hours when staff is gone. Voicemails sit until morning and most leads ghost.
How RexRuby fixes it
Rex answers in under 18 seconds, qualifies the lead (treatment interest, budget, timeline), and books a consult into your calendar.
60-90% of after-hours leads converted to consults
Problem
High-value bookings (laser packages, body contouring) get no-showed because patients forget — and that's 90 minutes of provider time lost.
How RexRuby fixes it
Stripe deposit collected at booking. 24h reminder. Skip-fee policy enforced automatically. No more "we'll call to confirm."
No-shows drop ~70% on deposit-required services
Problem
Filler clients come back at 6 months — but only if you remind them. Without follow-up, half drift to a competitor.
How RexRuby fixes it
Ruby tracks each client's last treatment and sends a personalized refill reminder at the right interval per modality. One-tap rebook.
Repeat-treatment retention up 30-50%
Problem
HIPAA risk is real — staff texting from personal phones, no audit trail, no BAA in place.
How RexRuby fixes it
Built-in HIPAA mode locks PHI in encrypted Supabase columns, logs every access, and signs a BAA at activation. PHI never hits the LLM raw.
Defensible HIPAA posture from day 1
Everything you need on one platform.
Treatment-aware booking
Rex knows Botox is 30 min, filler is 60, laser is 90. Slots are duration-correct so you don't double-book a provider.
Pre-treatment intake forms
Auto-sent after a consult is booked — patient fills out medical history, contraindications, photo upload before they walk in.
Provider routing
Hot leads (filler, laser packages) flagged and texted to the lead provider; routine bookings handled silently by Rex.
Retention sequences
Ruby runs win-back campaigns segmented by service: 4-month filler reminder, seasonal laser-hair-removal reactivation, peel-package upsell.
HIPAA mode + BAA
PHI is column-encrypted, redacted from the LLM, and access-logged. BAA signed via DocuSign during onboarding.
Review automation
Post-visit review request routed to Google. Negative feedback intercepted to your inbox first to resolve before it goes public.
Common questions
Is RexRuby HIPAA-compliant?
Yes. We sign a BAA with every med spa during onboarding. PHI lives in encrypted columns, the LLM only sees redacted/tokenized data, and every access is logged. See /legal/baa for the full agreement.
Will Rex sound clinical / sterile to my consultation leads?
No — Rex is GPT-4o realtime voice. You can pick a warm or professional voice and tune the tone (warm, professional, energetic). Most consultation leads don't realize they're talking to AI.
Can Rex handle insurance / financing questions?
Rex quotes treatment prices from your menu. For financing (CareCredit, Cherry, etc.) Rex offers to send a link or schedule a call with your provider. Never makes up coverage details.
How does this work with our existing EHR / booking software?
Rex maintains its own calendar and syncs to Google Calendar. Most med spas run Rex as the front-of-house booking layer with their EHR (Symplast, Aesthetic Record, etc.) for clinical records.
“We were losing 6-8 consults a week to after-hours voicemail. Rex paid for itself in 4 days.”
Stop losing $400 consults to voicemail.
$499 /mo with HIPAA — 7-day free trial
Start free 7-day trialNo credit card required · Cancel anytime · Setup in 10 minutes